Customer Value Agreements

WHAT TO EXPECT IN EVERY CVA

Customer Value Agreements (CVA) feature individualized solutions for parts, services, and digital enablers designed to address the evolving needs and expectations throughout your generator’s lifecycle. No matter which CVA option you choose, you can expect Thompson Power Systems to help keep your generator running. Your CVA provides dedicated resources for your maintenance planning, repairs, rebuilds, and upgrades. With diagnostic and troubleshooting support, you can be at ease with dedicated expert dealer advice and training options.

HASSLE-FREE OWNERSHIP

Your CVA is all one plan, fit for your operation and backed by expert tools and advice. With expert information at your fingertips to plan, schedule, and execute your maintenance and repair needs, your ownership experience is hassle free with complete protection for your generator. Once you choose your options, you are free to focus on the work that improves your bottom line.  Thompson Power Systems can provide flexible payment options (i.e., upfront payment, pay-per-use. Or payments spread across 12, 24 or 36 months) to better manage your cash flow while ensuring generator maintenance.

HASSLE-FREE MAINTENANCE

Your CVA unlocks maintenance efficiencies to achieve generator engine maintenance optimization. Genuine Cat parts are designed for your asset and delivered right to you, right on time. If you prefer to handle your own maintenance, convenient options are available. Thompson Power Systems provides trained professionals who can work with your schedule to minimize downtime. Service options are flexible to best suit your application.

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PEACE OF MIND FROM EQUIPMENT HEALTH MANAGEMENT

Your CVA tools help you monitor your asset and lower the risk of issues occurring. Customer portals show you real-time asset insights such as asset hours, location, fault codes, fuel burn and maintenance alerts. Fluid health analysis tests the condition of your generator’s oil, fuel, and coolant – giving you a look inside major systems to better prevent failures and downtime. Thompson Power Systems provides complimentary access to basic asset information and is a convenient, single safe source of historic and current information for your generator.  Inspections further help monitor your generator’s health and allow you to troubleshoot issues on-site. We offer a choice of multiple tailored digital offerings that help optimized generator performance.  The Extended Protection option offers coverage to meet your expectations and provide peace of mind for your investment.

SECURITY OF EXPERT DEALER SUPPORT

Your CVA provides dedicated resources for your maintenance planning, repairs, rebuilds, and upgrades. With diagnostic and troubleshooting support, you can be secure with dedicated expert advice and training options from the professionals at Thompson Power Systems.

For more information on the new Cat GC generator sets, call 205-849-4361 or fill out the form below and someone will be in touch promptly.

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